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Return policy

We work tirelessly to create natural products that are safe, effective and enjoyable to use. We want you to be 100% pleased and satisfied with your order. If for some reason you aren’t happy with your order or have any questions, please email us at help@myellevie.com so that we can work on finding a resolution.

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The shea butter melts in hot temperatures, to minimize the chance of melting, please select one of the following:

I'LL PROVIDE A MAILING ADDRESS IN WHICH THE MAIL IS DELIVERED INSIDE. SEND TO MY HOME, SOMEONE WILL BE THERE TO GET THE MAIL AS SOON AS IT'S DELIVERED. HOLD PACKAGE AT MY LOCAL POST OFFICE. I DIDN'T ORDER SHEA BUTTER, SO MELTING WON'T BE AN ISSUE DELIVER IT TO MY MAILBOX, I WILL TAKE MY CHANCES IN THE HEAT. I UNDERSTAND THAT IF THE SHEA BUTTER MELTS, THERE ARE NO REFUNDS.

Please provide an answer.